PRIVACY POLICY
Protecting the personal data of our users is a top priority for The Smart Ritual SRL. This Privacy Policy explains how we collect, use, store, and protect the personal data of users of our website www.agape-paper.com.
1. DATA CONTROLLER
The controller responsible for processing personal data collected on the website is:
Company name: The Smart Ritual SRL
Address: 13 avenue Albert, 1190 Forest, Belgium
Email: info@agape-paper.com
2. DATA COLLECTED
We collect and process various types of personal data when you use our website:
- Contact details: first name, surname, address, email address, and telephone number.
• Login and browsing data: IP address, login details, browsing history, and pages visited.
• Transaction data: payment information (via secure providers), purchase history.
• Personalisation data: preferences, account information, reviews, and testimonials.
Mandatory information is marked with an asterisk (*) during collection. Failure to provide certain information may prevent access to some services.
3. PURPOSES OF DATA PROCESSING
Collected data are used for the following purposes:
• Order management: processing and tracking of orders, delivery of products.
• Customer service: responding to customer queries or complaints.
• Marketing and promotions: sending newsletters and promotional offers, subject to consent.
• Statistics and improvement: analysing browsing data to enhance user experience and services.
• Legal compliance: fulfilling legal obligations in accounting and taxation.
4. LEGAL BASIS FOR PROCESSING
The processing of personal data by The Smart Ritual is based on the following legal grounds:
• Contract performance: to process orders and manage customer relationships.
• Consent: for sending newsletters and marketing communications.
• Legitimate interest: to improve services and prevent fraud.
• Legal obligation: to retain certain data for accounting and tax purposes.
5. DATA RECIPIENTS
Personal data collected are intended for The Smart Ritual’s internal departments. They may also be shared with:
• Service providers: hosting, payment, logistics, customer service – to ensure service execution.
• Legal authorities: only when required by law, to comply with applicable regulations.
The Smart Ritual undertakes not to sell or rent customers’ personal data.
6. DATA RETENTION PERIOD
Personal data are retained only for as long as necessary to achieve the purposes for which they were collected:
• Order data: 10 years, in accordance with legal obligations.
• Browsing data: up to 13 months.
• Marketing data: until the user unsubscribes or after 3 years of inactivity.
• Contact data: until the customer account is deleted or upon user request.
7. DATA SECURITY
The Smart Ritual implements technical and organisational security measures to protect personal data against unauthorised access, loss, or accidental alteration. Online payments are secured using encryption protocols that comply with industry security standards.
8. USER RIGHTS
In accordance with the General Data Protection Regulation (GDPR) and applicable legislation, users have the following rights:
• Right of access: to obtain a copy of the personal data held by The Smart Ritual.
• Right to rectification: to correct inaccurate or incomplete personal data.
• Right to erasure: to request deletion of data, subject to legal obligations.
• Right to restriction: to limit data processing under certain circumstances.
• Right to object: to oppose processing of their data for legitimate reasons.
• Right to data portability: to receive their data in a structured, machine-readable format or transfer it to another controller.
• Right to withdraw consent: to unsubscribe from newsletters or marketing communications at any time.
To exercise these rights, please contact us at info@thesmartritual.com. We will respond to your request within one month, subject to identity verification.
9. COOKIES
Our website uses cookies to enhance user experience, measure audience metrics, and analyse browsing behaviour. Cookies are small files stored on the user’s device. The main types of cookies used include:
• Technical cookies: necessary for website functionality.
• Performance cookies: for statistics and traffic analysis.
• Personalisation cookies: to remember user preferences.
• Advertising cookies: to tailor offers and ads.
You may manage your cookie preferences in your browser settings or via the cookie management tool available on the website. For more information, please refer to our Privacy and Cookies Policy.
10. CHANGES TO THE PRIVACY POLICY
The Smart Ritual reserves the right to modify this Privacy Policy at any time, particularly to comply with legal or regulatory developments. We encourage users to review this page regularly to stay informed of any updates.
11. CONTACT
For any questions about this Privacy Policy or the management of your personal data, please contact us at:
Email: info@agape-paper.com
Postal address: 13 avenue Albert, 1190 Forest, Belgium